We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund. After 30 days of receipt of your order, we will no longer process any returns or exchanges.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the receipt or proof of purchase.

Exchanges are given in the form of store credit. The amount of store credit will include the full cost of your items, plus the cost of shipping. There are no restocking or return shipping fees to return the original item.

Refunds are processed by refunding the amount paid for your items to your original payment method, excluding the cost of shipping. Shipping fees are non-refundable.

To start a return, you can contact us at info@buywallart.ca. Please note that returns will need to be sent to our pick-up mailing address:

33 Drummond St., Etobicoke, ON, M8V 1Y7, Canada

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@buywallart.ca.

Damages and Issues

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@buywallart.ca.